APP Payment
For app payments, please contact the App Store or Google Play Store customer support for cancellation and refunds.
Other Payments
Payment Cancellation Policy
- Within 7 days from the transaction date
- Mobile phone billing can only be canceled within the same billing month
- No cancellation or refund after 7 days
Cancellation Request Form
- Payment method
- Payment date
- Bank name / account number / account holder name
- Please submit cancellation requests via 1:1 Inquiry following the form.
- If points have been used, cancellation and refunds are not available.
- Refunds due to change of mind will deduct 10 percent from the payment amount.
Payment Cancellation
Payment Cancellation Policy
- Within 7 days from the transaction date
- Mobile phone payments can only be canceled within the same billing month
- No cancellation or refund after 7 days
Cancellation Request Form
- Payment method
- Payment date
- Bank name / account number / name
- Please submit cancellation requests via 1:1 Inquiry following the form.
- If points have been used or benefits have been redeemed, refunds are not available.
- Refunds due to change of mind will deduct 10 percent from the payment amount.
Fanbership Cancellation
- You must request cancellation one day before the next billing date to prevent automatic renewal.
- A canceled pass can be used until the end of its validity periods.
